Trust & Safety at StayCanadian

StayCanadian lists properties offered by independent hosts. We are not an OTA. We do not own, manage, inspect, or operate any property on the platform. We do not process payments or sit between you and your host at any point in the booking.

When you find a property on StayCanadian, you book directly with the host through their own website or booking system.

We perform administrative checks to confirm that hosts have submitted their listing information and that a direct booking URL exists. This is an intake process, not a safety inspection.

Verification does not mean:

• The property has been physically inspected
• The host has been background-checked
• The listing details have been independently confirmed
• The property meets any particular standard of quality or safety

You are responsible for evaluating whether a property is right for you before booking.

Before booking any stay, we encourage you to:

• Read the host's listing carefully, including house rules and cancellation policies
• Contact the host directly if you have questions about the property
• Confirm availability and pricing through the host's booking system
• Review any guest agreement or rental contract provided by the host
• Check that the property address and details match what you expect

If something feels off, trust your instincts and reach out to the host before committing.

Hosts on StayCanadian are solely responsible for:

• The accuracy of all listing information, photos, and pricing
• Compliance with local STR regulations, municipal bylaws, and strata or HOA rules
• Maintaining a property that meets applicable health and safety standards
• Communicating clearly and honestly with guests
• Handling all aspects of the booking, payment, and guest experience

By listing on StayCanadian, you confirm that you have the right to offer the property for short-term rental and that your listing complies with applicable laws.

Concerns about a listing

If you have a concern about a listing, including suspected inaccurate information, a property that doesn't match its description, or host conduct that feels unsafe or misleading, contact us at support@staycanadian.ca.

We take reports seriously. We may take action on a listing, including removal, if we determine it violates our policies.

What we can and can't do

StayCanadian is a discovery platform. Bookings, payments, and stays happen directly between you and the host, so we can't cancel bookings, issue refunds, or resolve disputes about your stay. What we can do is review the listing and the host's standing on our platform.

If something goes wrong during your stay

In an emergency call 911.

For urgent property issues like a lockout, no heat, or something broken, contact your host directly. This is true no matter where you book, whether direct, through StayCanadian, or on any other platform: the host is the one on the ground with the keys, the tools, and the local contacts. They're always your fastest path to a fix.

For payment or refund disputes, work with the host and, if needed, your credit card provider.

Then let us know at support@staycanadian.ca if the issue reflects on the accuracy or safety of the listing. Your report helps us decide whether it should stay on the platform.